Shipping Policy
Shipping Policy
We aim to process and ship all orders as quickly as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times may vary depending on your location:
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Europe: 3–7 business days
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International: 7–14 business days
Please note that shipping times are estimates and may be affected by customs, carrier delays, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout and depend on your location and order size.
Customs & Duties
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product or shipping price.
Lost or Delayed Packages
We are not responsible for delays caused by the shipping carrier or customs. If your package is lost or significantly delayed, please contact us at in the info@merako.com, and we’ll do our best to assist you.
Refund Policy
Our refund policy is designed to be fair and transparent.
Eligibility for Refunds
Refunds are only issued for items that are returned in accordance with our Return Policy. Returned items must be:
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Unworn, unwashed, and unused
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In their original condition with all tags attached
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Returned within 14 days of delivery
Items that do not meet these conditions will not be eligible for a refund.
Non-Refundable Items
The following items are non-refundable:
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Sale or discounted items
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Gift cards
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Items marked as final sale
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Socks, underwear, or similar items (for hygiene reasons)
Refund Method
Approved refunds will be issued to the original payment method used at checkout. We do not offer cash refunds or refunds to alternative payment methods.
Processing Time
Once your return has been received and inspected, refunds will be processed within 5–10 business days. Please note that it may take additional time for your bank or payment provider to reflect the refund.
Shipping Costs
Original shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@merako.com with clear photos of the issue. We will review the case and arrange a replacement or refund if applicable.
Chargebacks
Initiating a chargeback without contacting us first may result in your refund request being denied. We encourage customers to reach out to us so we can resolve any issues quickly and fairly.
We appreciate your support and understanding. Every piece is made to be worn with confidence.
Cancellation / Return / Exchange Policy
Cancellation Policy
Cancellation Policy
Orders can only be canceled within 12 hours of placing the order.
Once an order has been processed or shipped, it can no longer be canceled and must be handled through our return process.
To request a cancellation, please contact us as soon as possible at info@merako.com with your order number.
By placing an order, you agree to our Shipping, Return, and Cancellation Policies.